Additional Nursing Home Complaint Investigation Deadlines Take Effect on July 1, 2017

July 5, 2017
June 2017

Nursing home residents and others acting on their behalf will have greater hope that their complaints will be investigated in a timely way under new deadlines that kick in on July 1, 2017.  A 2015 budget law, SB 75, requires the Department of Public Health (DPH) to complete investigations of nursing home complaints received on or after July 1, 2017 within 90 days of receipt. Under extenuating circumstances, the completion deadlines can be extended up to 60 days for complaints involving imminent danger and up to 90 days for other complaints.  DPH must issue any citations resulting from its investigative findings within 30 days of the completion of the complaint investigation. 

Next July, the completion deadlines will drop to 60 days (with extensions of no more than 60 days) for all nursing home complaint investigations. 

Nursing home complaints are skyrocketing in California – complaints have increased about 30 percent over the last three years – indicating that living conditions in some facilities are becoming even more dangerous for residents. CANHR will be closely monitoring the Department’s compliance with these deadlines to help ensure that the investigation system is focused on residents’ needs and takes prompt action when they are mistreated or their lives are endangered.

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